Thank you for visiting and shopping at Chelsey Stone Hair. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method Estimated delivery time Shipment cost
Standard 3-5 business days £3.95
Free - Click and Collect from the salon.
Delivery delays can occasionally occur
We will do everything possible to make sure your parcel gets to you as within the time frame, but sometimes there will be reasons outside of our control that may delay your delivery.
You will receive a Shipment Confirmation email once your order has shipped.
Customs, Duties and Taxes
Chelsey Stone Hair is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Chelsey Stone Hair is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the UK
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.